Member Services Advocate

1-2 years of experience in customer service or a call center environment.

A passion for helping people, with a track record of resolving complex customer concerns using active listening, creative problem-solving, and empathy.

Strong written and verbal communication skills, with the ability to summarize information clearly and effectively.

High reliability and a strong commitment to adhering to a structured work schedule.

Excellent attention to detail and strong organizational skills.

Experience entering and updating information in electronic systems or databases.

Proficiency navigating computers, including multitasking across multiple platforms and systems, with solid typing skills.

Self-motivation and the ability to work effectively with individuals from diverse backgrounds and roles.

The ability to learn quickly and follow established processes accurately and efficiently.

A results-driven mindset, comfortable working in a fast-paced and ever-evolving environment.

Previous experience in health insurance, healthcare, or related fields.

Familiarity with Microsoft Office and Google Suite.

Active Health Insurance Producer License or willingness to obtain licensure if required.

Experience working with Medicare, Medicaid, or Marketplace plans is a plus.

This role is remote. Candidates must have access to a quiet, professional workspace and reliable high-speed internet if remote that meets our organizations minimum requirements.

A high level of focus, professionalism, and independence is expected, particularly in a remote environment.

We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average.

Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.

If you apply for employment with Gravie, personal information collected via our applicant tracking vendor is subject to our standalone California Job Applicant Notice at Collection, accessible directly within the application workflow and separate from this Policy.