Telesales Specialist
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Key skills for this role
About the Role
Accuver Group is hiring a Telesales Specialist for a full-time on-site role in Dubai. The specialist will make outbound calls, present calibration services, generate sales opportunities, and maintain customer records.
Key Skills for This Role
Responsibilities
- Make outbound calls to prospective and existing clients
- Present calibration services and generate sales opportunities
- Respond to inquiries, provide accurate product and service information, prepare quotations
- Follow up on leads to close sales
- Maintain customer records in the CRM system
- Coordinate with internal teams to ensure smooth service delivery
- Meet defined sales targets
- Contribute to customer satisfaction by offering professional support
Requirements
- Strong Sales skills, including lead generation, negotiation, and closing
- Excellent Communication and Customer Service skills
- Solid Customer Support skills
- Ability to participate in or deliver Training related to products, services, or telesales techniques
- Relevant experience in telesales, inside sales, or call center environments, preferably in technical or B2B services
- Proficiency in CRM software and basic MS Office applications
- Fluency in English; knowledge of Arabic or other languages is an advantage
- Minimum high school diploma; a diploma or degree in business, marketing, or a related field is preferred
Full Job Posting
Company Description
- Accuver Group is a leading calibration service provider in the UAE, certified to ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and ISO/IEC 17025:2017 by DAC/EIAC and UKAS.
- The company delivers traceable calibration solutions based on NPL, NIST, and UKAS standards to clients across marine, aviation, oil & gas, and mechanical engineering sectors.
- With state of the art facilities and expert professionals, Accuver Group ensures reliable and precise calibration services.
Role Description
- This is a full time on site Telesales Specialist role based in Dubai, United Arab Emirates.
- The Telesales Specialist will be responsible for making outbound calls to prospective and existing clients, presenting calibration services, and generating sales opportunities.
- Daily activities include responding to inquiries, providing accurate product and service information, preparing quotations, and following up on leads to close sales.
- The role also involves maintaining customer records in the CRM system, coordinating with internal teams to ensure smooth service delivery, and meeting defined sales targets.
- The Telesales Specialist will contribute to customer satisfaction by offering professional support and participating in occasional training or product knowledge updates.
Qualifications
- Candidates should possess strong Sales skills, including lead generation, negotiation, and closing.
- Candidates should possess excellent Communication and Customer Service skills to interact with diverse clients clearly and professionally.
- Candidates should possess solid Customer Support skills, including handling inquiries, resolving basic issues, and maintaining client relationships.
- Candidates should possess the ability to participate in or deliver Training related to products, services, or telesales techniques.
- Relevant experience in telesales, inside sales, or call center environments, preferably in technical or B2B services.
- Proficiency in CRM software and basic MS Office applications.
- Fluency in English; knowledge of Arabic or other languages is an advantage.
- Minimum high school diploma; a diploma or degree in business, marketing, or a related field is preferred.
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