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Telesales Representative

Accuver Group
Dubai, UAE
Full Time
Entry
Onsite
Today
CommunicationActive ListeningCustomer ServiceSalesLead QualificationCRM
Free

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CommunicationActive ListeningCustomer Service
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Company Description

  • Accuver Group is a leading calibration service provider in the UAE, certified to ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and ISO/IEC 17025:2017.
  • The company delivers traceable calibration solutions to clients in marine, aviation, oil & gas, and mechanical engineering sectors.

Role Description

  • Handle outbound and inbound calls to promote calibration services, qualify leads, and convert prospects into customers.
  • Explain service offerings, prepare and follow up on quotations, update customer information in CRM systems.
  • Coordinate with operations and sales teams to ensure smooth service delivery, respond to customer inquiries, and support post sale follow up.
  • Meet defined sales targets, adhere to call quality standards, and contribute to continuous improvement in customer outreach strategies.

Qualifications

  • Strong communication skills, including clear telephone communication and active listening.
  • Customer service and customer support skills focused on building rapport and resolving issues.
  • Sales skills with experience in telesales, lead qualification, and closing opportunities.
  • Ability to absorb product and service knowledge quickly and apply it effectively.
  • Basic computer literacy and familiarity with CRM or sales tracking tools.
  • Ability to work on site in Dubai and collaborate with cross functional teams.
  • Prior experience in B2B sales or service based industries preferred.
  • Relevant diploma or bachelor's degree in Business, Marketing, or related field preferred.

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