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Telephony Performance Consultant
AdventHealth
Altamonte Springs, UAE
Full Time
Mid
Field
4 weeks ago
EHR OptimizationProcess ImprovementData AnalysisProject ManagementMicrosoft OfficePowerPoint
Free
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EHR OptimizationProcess ImprovementData Analysis
About the Role
AdventHealth is seeking a Telephony Performance Consultant to develop and implement improvement plans for medical practices, focusing on EHR optimization and process improvement. The role requires 5+ years of experience in IT/EMR or performance improvement, a Bachelor's degree, and strong analytical skills.
Key Skills for This Role
EHR OptimizationProcess ImprovementData AnalysisProject ManagementMicrosoft OfficePowerPoint
Responsibilities
- Develops and implements customized improvement plans for individual practices
- Evaluates performance data to prioritize interventions
- Partners with medical group leaders to optimize EHR use and ensure practice success
- Supports process improvement and transformation for practices
- Implements evidence based care models
- Assists with EHR optimization
- Assesses workflows, identifies gaps, defines necessary changes, and develops future workflows
- Conducts improvement audits and reports findings to the manager and team
- Monitors data and outcome measures to evaluate user adoption of systems and processes
- Leverages data and analytics to identify areas needing improvement
- Collaborates closely with reporting teams to ensure accurate and timely data collection
- Analyzes performance data by region, medical group, specialty, practice, and provider to promote optimal outcomes
Requirements
- Associate degree required; Bachelor's degree required in business, engineering, IT or healthcare related field
- 5+ years experience in IT/EMR or training experience or performance improvement/process optimization experience
- Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills
- Familiarity with physician practice transformation in the multi specialty setting, supported by project management and quality improvement principles
- Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information
- Proficiency in identifying, defining, analyzing, and displaying metrics and goals
- Process improvement methodologies experience
- Process mapping and process mapping tools experience
- Project management experience
- Participation in practice management/EHR implementation and/or ongoing support and optimization programs
- Effective communication skills with all stakeholders
- Advanced problem solving, communication, and critical thinking skills
Full Job Posting
Job Description
- Develops and implements customized improvement plans for individual practices.
- Evaluates performance data to prioritize interventions.
- Partners with medical group leaders to optimize EHR use and ensure practice success.
- Supports process improvement and transformation for practices.
- Implements evidence based care models.
- Assists with EHR optimization.
- Assesses workflows, identifies gaps, defines necessary changes, and develops future workflows.
- Conducts improvement audits and reports findings to the manager and team.
- Monitors data and outcome measures to evaluate user adoption of systems and processes.
- Leverages data and analytics to identify areas needing improvement.
- Collaborates closely with reporting teams to ensure accurate and timely data collection.
- Analyzes performance data by region, medical group, specialty, practice, and provider to promote optimal outcomes.
Knowledge, Skills, and Abilities
- Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills [Required]
- Familiarity with physician practice transformation in the multi specialty setting, supported by project management and quality improvement principles [Required]
- Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
- Proficiency in identifying, defining, analyzing, and displaying metrics and goals [Required]
- Process improvement methodologies experience [Required]
- Process mapping and process mapping tools experience [Required]
- Project management experience [Required]
- Participation in practice management/EHR implementation and/or ongoing support and optimization programs [Required]
- Effective communication skills with all stakeholders [Required]
- Advanced problem solving, communication, and critical thinking skills [Required]
- Experience with leading small groups or projects [Required]
- Knowledge of/experience with athenaCollector and athenaClinicals [Preferred]
Education
- Associate [Required]
- Bachelor's [Required]
- Field Of Study: in business, engineering, IT or healthcare related field and 4 years’ experience required OR 10+ years of experience.
Work Experience
- 5+ experience in IT/EMR or training experience/performance improvement/process optimization experience [Required]
- Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS) [Preferred]
- Physician Practice Operations Experience [Preferred]
Licenses And Certifications
- Six Sigma Black Belt Certification (CSSBB) [Preferred]
- Six Sigma Green Belt Certification (CSSGB) [Preferred]
- Lean Bronze Certification [Preferred]
- Certified Professional in Healthcare Quality (CPHQ) [Preferred]
Pay Range
- $66,170.74 $123,073.07
Benefits
- Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
- Paid Time Off from Day One
- 403 B Retirement Plan
- 4 Weeks 100% Paid Parental Leave
- Career Development
- Whole Person Well being Resources
- Mental Health Resources and Support
- Pet Benefits
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