Telephone Sales Officer
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Key skills for this role
About the Role
The Tele Sales Officer is responsible for executing outbound sales activities through telephone communication in accordance with the approved sales plan to achieve the best sale.
Key Skills for This Role
Responsibilities
- Conduct daily outbound sales calls to existing and prospective customers
- Promote company products and services over the phone
- Record and follow up on customer interactions and convert leads
- Respond to customer inquiries and complaints efficiently
- Coordinate with branch sales teams for seamless operations
- Contact customers 15 days before contract expiry for renewal
- Prepare and submit daily sales reports to Sales Manager
Requirements
- Execute outbound sales calls to achieve targets
- Maintain customer relationships and handle inquiries
- Coordinate with branch sales teams
- Prepare daily sales reports
Full Job Posting
Role Overview
- The Tele Sales Officer executes outbound sales activities via telephone to achieve sales results.
- Focuses on acquiring new customers, maintaining existing relationships, and delivering high quality customer experience.
Key Responsibilities
- Conduct daily outbound sales calls to existing and prospective customers to achieve sales targets.
- Promote the company's products and services over the phone.
- Record and follow up on customer interactions and convert qualified leads into successful sales.
- Respond to customer inquiries and complaints efficiently.
- Coordinate with branch sales teams to ensure seamless sales operations.
- Follow up with customers who have not completed their requests through the application.
- Assist customers in opening new accounts when required.
- Contact customers 15 days before contract expiry to confirm renewal or return intentions.
- Deliver a professional customer experience while maintaining service quality and communication standards.
- Contact companies, government entities, and major organizations to present sales offers and establish business agreements.
- Prepare and submit daily sales reports to the Sales Manager.
- Maintain the confidentiality of all work related information.
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