Telephone Operator
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Key skills for this role
About the Role
Marriott International is hiring a Telephone Operator (Whatever/Whenever Agent) for W Hotels in Riyadh. The role involves handling guest calls, processing requests, and providing exceptional service.
Key Skills for This Role
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns
- Handle the telephone switchboard terminal
- Process guest requests for wake up calls, call identification, do not disturb, call forwarding, conference calls, TDD calls, and non registered guest calls
- Inform guests of any messages they have received
- Monitor busy or unanswered lines, check in with callers waiting to update status, and offer to take messages
- Receive, record, and relay messages accurately, completely, and legibly
- Activate and deactivate guest room message light as appropriate
- Educate guests on Internet access; transfer guests with issues to provider's customer support line
- Test communication equipment to ensure proper functioning
- Follow up with guests to ensure their requests or problems are resolved to their satisfaction
Requirements
- High school diploma or equivalent (GED)
- No prior related work experience required
- Ability to stand, sit, or walk for prolonged periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
Full Job Posting
Additional Information
- Job Number: 26071723
- Job Category: Rooms & Guest Services Operations
- Location: Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Handle the telephone switchboard terminal.
- Process guest requests for wake up calls, call identification, do not disturb, call forwarding, conference calls, TDD calls, and non registered guest calls.
- Inform guests of any messages they have received.
- Monitor busy or unanswered lines, check in with callers waiting to update status, and offer to take messages.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate and deactivate guest room message light as appropriate.
- Educate guests on Internet access; transfer guests with issues to provider's customer support line.
- Test communication equipment to ensure proper functioning.
- Respond to special requests from guests with special needs.
- Contact appropriate person or department as necessary to resolve guest calls, requests, or problems.
- Follow up with guests to ensure their requests or problems are resolved to their satisfaction.
Recommended Qualifications
- Education: High school diploma or equivalent (GED).
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None.
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