Telephone Operator
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Key skills for this role
About the Role
IHG Hotels & Resorts is looking for a Telephone Operator to join their luxury hotel in Doha. The role involves processing calls, handling guest requests, and providing secretarial services.
Key Skills for This Role
Responsibilities
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co operation with concerned departments
- Assists guests with international calls and directory queries
- Handles guests' needs or requests and reports complaints to the Supervisor
- Provide secretarial services for guests
- Maintain detailed knowledge of the Hotel's fire, life and safety system
Requirements
- Able to read, write and communicate in English
- Good communication skills
- At least 1 year of similar experience in a hotel industry
Full Job Posting
Join our extraordinary world!
- IHG Hotels & Resorts is looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join their team in Doha.
Your role will be included but not limited to:
- Process all incoming and outgoing calls accurately and courteously.
- Records and controls accurately wake up calls.
- Pages guests in co operation with concerned departments.
- Assists guests with international calls and directory queries.
- Calls guests by name whenever possible.
- Pages staff member when requested.
- Abides by principles of guest privacy.
- Handles guests' needs or requests and reports complaints to the Supervisor.
- Report on logbook daily.
- Aware of local telephone listings and frequently dialed numbers.
- Advises defects on switchboard equipment to Supervisor.
- Attends to all guest queries and requests promptly.
Required Skills
- Able to read, write and communicate in English.
- Good communication skills.
- At least 1 year of similar experience in a hotel industry.
What you can expect from us
- Competitive salary.
- Wide range of benefits including full uniform, impressive room discounts and some of the best training in the business.
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