indeed

Telephone Operator

Grand Excelsior Hotel

Dubai, UAE

Full-time

Onsite

Discovered 2 weeks ago

Telephone etiquetteGuest communicationMessage taking and relayHotel facilities and services knowledgeGuest confidentialityHotel emergency procedures

Free

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Key skills for this role

Telephone etiquetteGuest communicationMessage taking and relay

Answer and transfer incoming calls promptly and professionally.
Handle guest calls, inquiries, requests, and complaints courteously and efficiently.
Connect guests with the appropriate hotel departments.
Take and accurately relay messages to guests and hotel employees.
Provide information about hotel facilities, services, operating hours, and local attractions when required.
Assist guests with wake-up call requests and ensure they are completed accurately and on time.
Maintain confidentiality of guest information and follow hotel privacy and security procedures.
Handle emergency calls according to hotel emergency procedures and promptly notify appropriate personnel.
Record and communicate important telephone messages and requests accurately.
Coordinate with Front Office, Housekeeping, Concierge, Room Service, and other departments to respond to guest needs.
Monitor and maintain professional telephone etiquette at all times.

Ability to handle guest calls, inquiries, requests, and complaints courteously and efficiently.
Ability to maintain confidentiality of guest information and follow hotel privacy and security procedures.
Professional telephone etiquette at all times.

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