Telephone Operator (Arabic Speaker)
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Key skills for this role
Role Overview
• Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Receive each guest call in a professional and friendly manner.
• Achieve Quality Audit result of 95% and above through consistent documented trainings.
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Show fullest cooperation and respect within the team and other departments
• Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Builds mutual trust, respect, and cooperation among team members.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up-to-date knowledge of the hotel and local services.
• Telephone lists are continually updated.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Key Skills for This Role
Full Job Posting
Company Description
Rixos Gulf Hotel Doha offers luxury hospitality, entertainment programs, and all-inclusive food and beverage services across 378 guest rooms.
The hotel is seeking a motivated and vibrant team member for the Telephone Operator role.
Job Description
- Resolve guest complaints and requests and coordinate immediate follow-up with the relevant department.
- Receive guest calls professionally and courteously while maintaining high hospitality standards.
- Check hotel occupancy, functions, groups, and VIP information.
- Maintain communication with hotel departments to support smooth service delivery.
- Keep hotel and local service knowledge current and maintain updated telephone lists.
- Complete long-distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake-up call sheet and deliver calls on time.
- Operate the switchboard for fast and efficient internal and external call transfers.
- Cooperate respectfully with team members and other departments.
Qualifications
- 2–5 years of experience.
- Professional appearance, including being well-groomed, appropriately dressed, punctual, and dependable.
- Previous experience in hospitality, concierge work, reception, customer service, or a similar position.
Additional Information
Monitor long-distance call logs, faxes, and messages.
Coordinate hotel communications in the event of an emergency.
Attend training classes according to the schedule.
Remain aware of management schedules, contact details, daily activities, and hotel facility information.
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