Telecom / Security System Field Service Engineer
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Key skills for this role
About the Role
Schneider Electric is hiring a Telecom / Security System Field Service Engineer to install, configure, and maintain telecom and low-current security systems at client sites. The role requires technical expertise in CCTV, access control, IP networking, and field service.
Key Skills for This Role
Responsibilities
- Install and configure telecom systems such as structured cabling, PABX/IP telephony, network switches, routers, and wireless equipment
- Install and integrate security systems including CCTV, Access Control, Intrusion Detection, PA/Voice Evacuation, gate barriers, and road blockers
- Perform system commissioning, testing, and final acceptance procedures
- Conduct preventive and corrective maintenance on telecom and security systems
- Diagnose and resolve hardware, network, and software related faults
- Respond to service requests and site emergencies within defined SLAs
- Generate service reports, fault logs, and maintenance documentation
- Provide onsite technical support to customers and internal project teams
- Assist in system upgrades, firmware updates, and configuration changes
- Train end users on system operation and basic troubleshooting
- Prepare site surveys, installation drawings, and BOQs
- Coordinate with project managers, contractors, and vendors during installation phases
Requirements
- Diploma or bachelor's degree in Electrical / Electronics / Telecommunications Engineering
- 2 5 years of hands on field experience in telecom or ELV/security systems
- Strong knowledge of low current systems (CCTV, ACS, IDS, PA, etc.)
- Understanding of IP networking (VLANs, routing, TCP/IP)
- Ability to read technical drawings (AutoCAD, schematics)
- Experience with fiber splicing, OTDR testing, and cable termination
- Relevant certifications preferred: CCNA / CompTIA Network+
Full Job Posting
Overview
- A Telecom / Security System Field Service Engineer is responsible for installing, configuring, testing, troubleshooting, and maintaining telecommunications and low current security systems at client sites.
- The role ensures high system availability, optimal performance, and compliance with project specifications and industry standards.
Installation & Commissioning
- Install and configure telecom systems such as: Structured cabling (fiber & copper), PABX / IP telephony systems, Network switches (CISCO / JUNIPER / RUGGEDCOM / MOXA), routers, and wireless equipment.
- Radio (Tetra / UHF / VHF / Aviation) Server / SQL configuration.
- Install and integrate security systems in accordance with HCIS and ARAMCO specifications / guidelines including: CCTV (IP & Analog), Access Control Systems, Intrusion Detection / Alarm Systems, Public Address (PA) / Voice Evacuation systems, Gate barriers, turnstiles, intercoms, Road blockers.
- Perform system commissioning, testing, and final acceptance procedures.
Maintenance & Troubleshooting
- Conduct preventive and corrective maintenance on telecom and security systems.
- Diagnose and resolve hardware, network, and software related faults.
- Respond to service requests and site emergencies within defined SLAs.
- Generate service reports, fault logs, and maintenance documentation.
Technical Support
- Provide onsite technical support to customers and internal project teams.
- Assist in system upgrades, firmware updates, and configuration changes.
- Train end users on system operation and basic troubleshooting.
Documentation & Reporting
- Prepare site surveys, installation drawings, and BOQs.
- Maintain accurate service records, test sheets, and as built documents.
- Ensure compliance with company policies, quality standards, and safety requirements.
Coordination & Communication
- Coordinate with project managers, contractors, and vendors during installation phases.
- Communicate system issues and solutions clearly to non technical stakeholders.
- Attend client meetings for technical clarifications and progress updates.
Qualifications
- Diploma or bachelor's degree in Electrical / Electronics / Telecommunications Engineering.
- Relevant certifications preferred: CCNA / CompTIA Network+, CCTV or Access Control vendor certifications (e.g., Milestone, Lenel, Bosch, Honeywell, Hikvision), Low current / ELV system training certifications.
- 2 5 years of hands on field experience in telecom or ELV/security systems.
Work Environment
- Field based role requiring frequent site visits.
- May require working at heights, in outdoor environments, or during off hours for critical activities.
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