Telecalling Team Leader / Call Center Manager
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Key skills for this role
About the Role
Prowin Properties LLC seeks an experienced Telecalling Team Leader / Call Center Manager in Dubai to lead a team of telecallers, manage operations, recruit and train staff, and drive performance.
Key Skills for This Role
Responsibilities
- Manage, motivate, and supervise a team of telecallers to achieve daily and monthly targets
- Actively conduct telecalling activities and lead by example
- Monitor team performance, call quality, productivity, and attendance
- Recruit, interview, onboard, and train new telecallers
- Develop call scripts, sales strategies, and performance improvement plans
- Conduct regular coaching sessions and provide feedback to team members
- Generate and analyze call center reports, KPIs, and productivity metrics
- Ensure adherence to company policies, processes, and quality standards
- Handle escalated customer inquiries and support the team in resolving issues
- Coordinate with management to improve campaign performance and operational efficiency
Requirements
- 4–6+ years of experience in telecalling, telesales, call center operations, or customer service management
- Proven experience managing a team of telecallers or call center agents
- Experience in hiring, training, and developing telecalling teams
- Strong leadership, communication, and people management skills
- Ability to work in a target driven environment
- Good understanding of CRM systems, call center software, and reporting tools
- Experience in call center environments is preferred
- Ability to manage multiple tasks and lead a team effectively
Full Job Posting
Job Summary
- We are looking for an experienced Telecalling Team Leader / Call Center Manager to lead and manage a team of telecallers. The ideal candidate should have strong experience in call center operations, team management, recruitment, and telesales. This is a hands on role where the candidate will not onl
Key Responsibilities
- Manage, motivate, and supervise a team of telecallers to achieve daily and monthly targets.
- Actively conduct telecalling activities and lead by example.
- Monitor team performance, call quality, productivity, and attendance.
- Recruit, interview, onboard, and train new telecallers.
- Develop call scripts, sales strategies, and performance improvement plans.
- Conduct regular coaching sessions and provide feedback to team members.
- Generate and analyze call center reports, KPIs, and productivity metrics.
- Ensure adherence to company policies, processes, and quality standards.
- Handle escalated customer inquiries and support the team in resolving issues.
- Coordinate with management to improve campaign performance and operational efficiency.
Requirements
- 4–6+ years of experience in telecalling, telesales, call center operations, or customer service management.
- Proven experience managing a team of telecallers or call center agents.
- Experience in hiring, training, and developing telecalling teams.
- Strong leadership, communication, and people management skills.
- Ability to work in a target driven environment.
- Good understanding of CRM systems, call center software, and reporting tools.
- Experience in call center environments is preferred.
- Ability to manage multiple tasks and lead a team effectively.
Preferred Qualifications
- Previous experience in real estate, telecom, banking, insurance, or outbound sales campaigns is an advantage.
- Strong knowledge of telesales processes and call center best practices.
Working Hours
- Monday – Saturday | 10 AM – 7 PM
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