Technology Trainer – Anthropic Enablement-Western US

• Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and prioritize training that drives adoption.
• Gather and act on learner feedback to iterate quickly on content quality, pacing, and format. Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).

• Core Platform Claude (API & Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint, Claude Cowork, Claude Tag (Slack)
• Developer Enablement Anthropic API/SDKs, prompt engineering & prompt caching, tool use / function calling, MCP (Model Context Protocol), Agent SDK
• Integration & Workflow ServiceNow AI Agents, Slack, Google Workspace, Microsoft 365, MuleSoft, custom RAG pipelines Enablement / LMS Docebo, WorkRamp, LearnUpon, Articulate 360, ServiceNow Learning, Zoom/Webex/Teams virtual delivery

• NewRocket internal certification tooling, quiz/assessment platforms, hands-on lab environments (sandboxed Claude workspaces)
• Content & Delivery Tools: PowerPoint/Google Slides, Confluence/Notion, video capture & editing (Loom, Camtasia), Miro/Mural for workshops

• 3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a related customer-facing technical role.
• Strong technical foundation — comfort with APIs and integrations, and enough hands-on experience with Claude or comparable LLM platforms to teach and troubleshoot confidently.
• Proven experience designing and delivering tiered training curricula (e.g., foundational/101 and advanced/201) to mixed technical and non-technical audiences.
• Excellent presentation and facilitation skills across both virtual and in-person formats, with the ability to hold a room and adapt on the fly.
• Strong instructional design skills — able to structure content for retention, not just information transfer. Anthropic Certified Trainer credential, or willingness to obtain within the first 90 days of employment. Clear, structured written and verbal communication; strong cross-functional collaboration skills.

• Prior experience training on AI/ML products, developer platforms, or enterprise SaaS tools.
• Experience with curriculum design frameworks (e.g., ADDIE) or adult-learning methodologies.
• Experience building or administering certification or LMS-based programs.
• Background in software engineering, data science, or solutions architecture.
• Familiarity with ServiceNow AI Agents or similar workflow automation platforms.

• Enablement Program Design: Builds structured 101/201 curricula that take learners from foundational fluency to advanced technical proficiency.
• Technical Credibility: Demonstrates working command of the Claude API, prompting, and integration patterns to earn trust with engineers.
• Live Facilitation: Delivers confident, engaging sessions across virtual and in-person formats, adapting on the fly to the room.
• Certification Ownership: Designs and administers assessments that validate real proficiency, not just attendance.
• Cross-Functional Partnership: Works fluidly with Delivery, Sales, and Product teams to close adoption gaps with the right content.
• Content Craftsmanship: Produces polished, reusable enablement assets — decks, labs, guides — built to scale across the practice.

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com