Technology & Systems Support Officer
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Key skills for this role
About the Role
Empire Holding in Abu Dhabi seeks a Technology & Systems Support Officer to support IT infrastructure, investor portals, CRM systems, Microsoft 365, and automation projects. Requires a degree in IT or related field, 2+ years of IT support experience, and strong knowledge of Microsoft 365.
Key Skills for This Role
Responsibilities
- Administer investor portals, user accounts, CRM updates, and Microsoft 365 users and permissions
- Support email systems and coordinate website updates
- Assist with AI and automation initiatives across the business
- Support system integrations and operational technology projects
- Troubleshoot software, hardware, and network related issues
- Manage user access permissions and system related support requests
- Coordinate with external technology providers and vendors to ensure smooth operations
- Contribute to digital transformation and process improvement initiatives
Requirements
- Degree or diploma in Information Technology, Computer Science, or a related field
- Minimum 2 years of experience in IT support or systems administration
- Strong knowledge of Microsoft 365
- Good understanding of CRM systems
- Strong troubleshooting and problem solving abilities
- Excellent communication and coordination skills
Full Job Posting
Position Overview
- Empire Holding is expanding, and we are looking for a motivated, tech savvy, and solution oriented Technology & Systems Support Officer to join our growing team in Abu Dhabi, UAE.
Key Responsibilities
- Administer investor portals, user accounts, CRM updates, and Microsoft 365 users and permissions
- Support email systems and coordinate website updates
- Assist with AI and automation initiatives across the business
- Support system integrations and operational technology projects
- Troubleshoot software, hardware, and network related issues
- Manage user access permissions and system related support requests
- Coordinate with external technology providers and vendors to ensure smooth operations
- Contribute to digital transformation and process improvement initiatives
Requirements
- Degree or diploma in Information Technology, Computer Science, or a related field
- Minimum 2 years of experience in IT support or systems administration
- Strong knowledge of Microsoft 365
- Good understanding of CRM systems
- Strong troubleshooting and problem solving abilities
- Excellent communication and coordination skills
Preferred Qualifications
- Good understanding of Artificial Intelligence (AI) tools and business applications, including tools and platforms offered by leading AI companies
- Experience with CRM platforms, websites, cloud services, and business software
- Interest in automation, digital transformation, and operational technology projects
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