Technology Coordinator

• Responsible for determining the number of activities needed to be planned by Mining Technology and the Branches, and the communication of this information to the Branches required to execute work

• Enable rapid expansion in Mining technology

• Work with the branches to assess capabilities and availability

• Work with Finning Canada service excellence to understand current services processes and leverage these to achieve Mining targets

• Reporting of all Customers and the progress of the Implementation projects

• Build a process to notify business areas of the incoming service work required

• Track Purchase Sale Orders (PSO) and Service Enabled attachments (SEA) assignments when required

• Work in conjunction with the business to implement solutions to ensure objectives are met for installation, commissioning, support, and upgrades of equipment as part of Finning’s Bold Goals

• Accountable for ensuring the correct parts for the installations of equipment are on order, in stock and allocated to the appropriate branches

• Communicating with Caterpillar as it relates to any issues associated with Mining Technology

• Follow-up on parts orders as well as parts returns

• Understand and provide information for warranty purposes

• Plan future parts and kits orders

• Support project sales and implementation activities by preparing schedules, reports, RFP/RFQ content, presentations, and implementation documentation.

• Create, track, review, pre-approve, prepare for submission, and confirm receipt of post-sale credit requests to Caterpillar.

• Own and maintain the Bill of Materials (BOM) for Command conversions and coordinate ordering requests.