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Key skills for this role
• Opening work requests, requesting parts, partnering with customer facing roles to have services completed within on-time delivery parameters.
• Invoicing of completed jobs within LLTI target timelines
• Monitoring machine usage
• Training and support of other team members as required.
Opening work requests, requesting parts, partnering with customer facing roles to have services completed within on-time delivery parameters.
Invoicing of completed jobs within LLTI target timelines
Monitoring machine usage
Training and support of other team members as required.
Experience with Infor M3, Salesforce, and CAT applications
Understanding of all policies related to the service department
Understanding of service work in progress management (SWIP)
SIS and VisionLink working knowledge
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Ensure WOs are opened and closed in a timely manner.
Ensure identification of aging WO’s and action appropriately.
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Specific KPIs include PM Accuracy and Last Labor to Invoice (LLTI)
Grade 12 education at a minimum
Post-secondary education in a related discipline considered an asset
Previous office or administrative experience considered an asset.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
World's largest Caterpillar equipment dealer and services provider.
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