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Elior is one of the world’s largest contract catering and food service providers, and we’re delivering a multi-year, group-wide transformation programme modernising the platforms that run our business internationally.
We’re hiring a Contract Business Analyst to support IT initiatives across software development, configuration, and process improvement – working across Agile, DevOps, and Waterfall environments and collaborating with stakeholders throughout the full project lifecycle to deliver solutions with real, visible impact.
Working Pattern: Monday to Friday | 37.5 Hours Per Week | Hybrid working with 3 days in the office and 2 days at home
Define project scope, objectives, and success criteria
Lead workshops and gather business and technical requirements
Map processes, create use cases, and develop data flow diagrams
Define BI, dashboard, KPI, and management reporting requirements, including data sources, calculations, filters, and access needs
Support solution design with architects and technical teams
Prepare and manage UAT test scripts and coordinate testing
Support testing of reports, dashboards, extracts, and BI outputs, including data validation and reconciliation to source systems
Skip the repetitive application forms
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Assist with deployment planning and rollout activities
Support data migration, decommissioning, cutover, and transition activities
Collaborate with developers, QA, DevOps, and business users
Provide support across other workstreams to maintain delivery momentum
Proven BA experience on IT projects (hospitality/retail/service sectors ideal)
Knowledge of Agile, DevOps, and Waterfall methodologies
Skilled in process mapping, stakeholder engagement, solution design, and BI/reporting requirements definition
Experience supporting data migration, decommissioning, cutover, transition, or cross-workstream delivery
Proficient in JIRA, Azure DevOps, Visio, and Excel
Experience supporting report/dashboard testing, data validation, KPI definition, and management information delivery
Excellent communication and documentation skills
Experience with hospitality systems (POS, ERP, CRM, in-house solutions)
Familiarity with BI tools and BA certifications (BCS, IIBA)
At Elior, we believe people do their best work when they feel supported, valued and able to thrive . That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.
Free lunches provided
Flexible and part-time working opportunities
Private Healthcare
33 days holiday, with the option to buy up to an additional 10 days per year
Rewarding bonus package up to 15%
Enhanced family, personal and compassionate leave policies
Paid volunteering days
Training, development and career progression opportunities
Pension scheme, life assurance and financial wellbeing support
Salary Advance, giving you access to a portion of your pay before payday
A supportive, inclusive culture where everyone can thrive
Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:
24/7 virtual GP appointments
Mental health support, counselling and therapy sessions
Physiotherapy services and second medical opinions
Online gym and workout programmes
Legal and financial advice
Nutrition, fitness and lifestyle guidance
Meditation and mindfulness resources
Dedicated wellbeing helplines and expert support whenever you need it
At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.
We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.
Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.
We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.
Global contract catering and multiservices operator.
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