zoho_recruit
Technical Writer
InstaSafe
Bengaluru, IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 3 weeks ago
MKDocsAI writing assistantsSearch augmentationDocumentation automation tools
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
MKDocsAI writing assistantsSearch augmentation
Key Skills for This Role
MKDocsAI writing assistantsSearch augmentationDocumentation automation tools
Full Job Posting
About InstaSafe
InstaSafe is a fast-growing B2B cybersecurity SaaS company focused on securing the future of work through Zero Trust security solutions. We help enterprises protect applications, users, and data across cloud and hybrid environments using technologies such as Zero Trust Network Access (ZTNA), Identity & Access Management (IAM), Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
As a Technical Writer , you will play a critical role in translating complex cybersecurity and cloud-security concepts into clear, accurate, and actionable documentation for customers, partners, and internal teams. Your work will directly improve product adoption, customer success, support efficiency, and overall trust in InstaSafe’s security platform.
This role owns InstaSafe’s public and internal documentation experience and continuously evolves it using best practices, data insights, and modern tooling.
Duties & Responsibilities
- Take end-to-end ownership of https://docs.instasafe.com/ including content accuracy, structure, discoverability, versioning, and ongoing improvements aligned with product releases.
- Create, edit, and maintain high-quality technical documentation, including product guides, how-to articles, troubleshooting guides, FAQs, release notes, and known-issue documentation.
- Develop and manage internal documentation such as SOPs, support playbooks, escalation workflows, and operational runbooks for Support, Product, and Engineering teams.
- Collaborate closely with Product Managers, Engineers, QA, Technical Support, and Customer Success teams to gather information and ensure technical accuracy.
- Structure and organize content within documentation platforms or Knowledge Base systems to ensure high discoverability, usability, and consistency.
- Ensure all documentation adheres to InstaSafe’s documentation standards, tone, style guides, and quality benchmarks.
- Proactively identify documentation gaps by analyzing support tickets, customer feedback, release changes, and internal requests.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at InstaSafe
Backend Software Development Engineer (Java/Go Microservices)
, IND
MidFull-time
Discovered 3 weeks agoView →
Backend Developer - Golang
Bengaluru, IND
Discovered 3 weeks agoFull-time
Frontend Developer
Bengaluru, IND
Discovered 3 weeks agoFull-time
Graduate Engineer Trainee
, IND
Discovered 3 weeks agoFull-time
Backend Software Development Engineer (Java/Go Microservices)
, IND
Discovered 3 weeks agoFull-time
Linux Systems Engineer
Bengaluru, IND
Discovered 3 weeks agoFull-time
Inside Sales Representative
Bengaluru, IND
Discovered 3 weeks agoFull-time
Technical Account Executive
Chennai, IND
Discovered 3 weeks agoFull-time
Android Development Engineer
Bengaluru, IND
Discovered 3 weeks agoFull-time