Technical Vehicle Launch Manager

This position is a career level 20P and is located in Reston, VA with a role classification of Hybrid.

Oversee HQ validation process and steer new vehicle market entry from a technical point of view

Receive, review and approve all technical support requests from dealer net

Support dealer net in fault finding process

Document all support activities accurately in LIASS

Receive, review technical goodwill requests

Establish and update region relevant After Sales procedures

Monitor dealer workshop service level and report deficits

Vehicle validation process – 50% of time spent

Goal: Follow validation process

Follow the new vehicle validation process at Lamborghini SPA and collect relevant information from R&D, Logistics, Production, Quality and Commercial to steer a successful market entry

Communicate market specific requirements and changes

Manage specific technical aspects of launch vehicles during market entry and report to relevant departments at Lamborghini SPA

Establish time frame and measurements for launch period

Participate in all launch dynamic launch events and provide detailed reporting

Helpline Management – 30% of time spent

Goal: Timely processing of dealer requests via LIASS system

Support authorized assigned Lamborghini dealers to diagnose vehicles in order to minimize car down time and accelerate repairs that are compliant with Lamborghini warranty policies and processes

Complete analysis of causes for product quality and improvements

Oversee technical goodwill requests