Technical Support Specialist - T1

1-2 years of experience in a technical support, customer support, or help desk role, ideally within a SaaS or subscription-based environment;

Excellent written and verbal communication skills in English, with the ability to explain technical concepts to non-technical users clearly and empathetically;

Hands-on experience with ticketing platforms such as Zendesk, Salesforce Service Cloud, or similar tools;

Strong troubleshooting methodology — you isolate, replicate, and document issues systematically before escalating;

Familiarity with web technologies (HTML, JSON, REST APIs) or subscription/billing platforms is a strong asset;

French language proficiency is an asset;

High sense of ownership, reliability, and drive to deliver an outstanding customer experience every time.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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