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Technical Support Specialist, Level 2
SOTI
Kochi, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
JiraWindows 8.1Windows Server 2008SQLAndroidiOS
Free
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JiraWindows 8.1Windows Server 2008
Key Skills for This Role
JiraWindows 8.1Windows Server 2008SQLAndroidiOS
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Responsibilities
- Provide telephone and email based pre-sales and post-sales technical support (Level 2) for our software products
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Some travel, local and international may be required in a supporting role for events.
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload
Qualifications
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Minimum 1-2 years of relevant experience, exceptions for qualified candidates
- Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Outstanding verbal and written communication skills in English
- SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations. #LI-AM2
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