Principal Instructor

The candidate's role will encompass individual managing contributions, setting and maintaining standards, and ensuring others adhere to Global Training's policies, processes, and procedures to be considered eligible to deliver training.

Assess trainer readiness to deliver and facilitate training to a SOTI quality standard is critical to the credibility and overall success of our products and programs. Trainer authorization is a prerequisite to authenticating a SOTI trainer.

Trainer to be certified on SOTI product certifications and other applicable certifications important to understanding MDM & EMM environments and adjacent platforms.

SOTI Certified Trainer certification is maintained and recertified every 2 years in keeping with Global Training's evolving training techniques and digital learning standards.

Act as an SME for product knowledge intake, contributing solutions and assisting the Content Manager with deliverables and materials, aligning needs with Programs and Project training plans.

Represent facilitation, working with product owners/managers to deliver training for new product introductions (NPI), including special events and training requests as supported by Global Training's business model/mandate.

Communicate proactively and in writing on status, blockers, and process changes — this is a collaborative team, not a set of independent operators, and visibility across the group is expected as a standard, not an exception.

Adult learning education background/post-secondary education equivalency.

Excellent written and spoken English communication skills — essential given the global, cross-regional nature of this role.

Strong interpersonal and communication skills, with demonstrated ability to work effectively across culturally and linguistically diverse audiences.

Exceptional presentation skills, proficient in MS Office Suite.

Very comfortable working, participating and communicating in a highly collaborative team environment.

Proven partner relationship management experience.

Strong knowledge and experience with MDM/EMM products and solutions.

Advanced knowledge of emergent technologies, Windows Modern management, and Apple products.

3-5 years of related work portfolio experience.

Willingness and ability to travel extensively across India and the broader APAC region.