Software Analyst 1

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process.

You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers.

SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

“SOTI does not charge any fees at any stage of the recruitment process.

You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers .

SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.”

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions.

We are looking for out-of-the-box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they have always been done.

The Customer Bug (Jira) Analysis Team is a team within SOTI's Executive Escalations team that consists of team members with intensive EMM (SOTI MobiControl) product knowledge, proven customer-facing, troubleshooting and escalations experience.

Also skilled with deep-level analysis of JIRA tickets.

The team’s main function is to thoroughly analyze, debug, and provide fixes or workarounds to incoming JIRA tickets before reaching the core development team.

The contribution of this team will in turn result in high-quality bug tickets that truly need code fixes and will also alleviate workloads from developers.

Software Analyst is responsible for reviewing and troubleshooting JIRA tickets coming from various departments such as the Technical Support team, Professional Services, Pre-Sales, etc.