Technical Support Specialist / Engineer (Arabic Nationality)
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Key skills for this role
About the Role
Provide hardware and software support, manage user accounts, document incidents, and optimize IT devices while possessing technical skills in SCCM and scripting.
Key Skills for This Role
Full Job Posting
Overview
- Hardware & Software Support – Install, configure, troubleshoot, and maintain PCs, Macs, printers, mobile devices, IP phones, and software for end users.
- Account & Access Management – Set up and maintain user accounts, distribution groups, passwords, and end-user profiles.
- Incident & Documentation Management – Log, update, and close service calls using Service Manager tool; write manuals and reports.
- Optimization & Continuity – Ensure hardware/software availability, optimize IT devices via configuration management, and participate in inspections/evaluations.
- Advanced Support & Supervision – Act as acting supervisor, assist with complex/VIP issues, coach new employees, manage IT projects, and improve IT policies/processes.
- Vendor & Event Support – Contact third-party vendors for maintenance/materials, research new technology, and provide support for local and international events.
Technical Skills Required
- Deep experience with SCCM, Experience with Shavlik patching tool , VB Scripting and PowerShell
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