Call Center Agent
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Key skills for this role
About the Role
Minimum 2 years of experience in -Contact Center, Customer Service, Student Services, Student Affairs, Admissions / Registration, Helpdesk, Front Office (Education Sector) Re.
Key Skills for This Role
Responsibilities
- Respond to student enquiries via Telephone, Email, Live Chat, WhatsApp, Telegram and Social Media
- Provide accurate information and verify student identity
- Record and update enquiries in the service management system
- Escalate unresolved cases to the appropriate department
Requirements
- Minimum 2 years of experience in Contact Center, Customer Service, Student Services, Student Affairs, Admissions/Registration, Helpdesk, or Front Office in the Education Sector
- Respond to student enquiries via Telephone, Email, Live Chat, WhatsApp, Telegram and Social Media
- Provide accurate information and verify student identity
- Record and update enquiries in the service management system
- Escalate unresolved cases to the appropriate department
Full Job Posting
Requirements
- Minimum 2 years of experience in Contact Center, Customer Service, Student Services, Student Affairs, Admissions/Registration, Helpdesk, Front Office (Education Sector)
- Respond to student enquiries via Telephone, Email, Live Chat, WhatsApp, Telegram and Social Media
- Provide accurate information and verify student identity
- Record and update enquiries in the service management system
- Escalate unresolved cases to the appropriate department
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