Technical Support Specialist

Key Responsibilities

• Provide timely technical support and issue resolution for clients via email, chat, phone, and remote access tools.
• Troubleshoot hardware, software, system integration, and network-related issues for marine and industrial automation solutions.
• Assist customers with installation, configuration, and operational guidance for Enerva’s digital and automation platforms.
• Escalate complex or high-priority issues to engineering teams as needed, ensuring efficient communication and follow-up.
• Document reported issues, resolutions, and troubleshooting steps in support logs or ticketing systems.
• Collaborate with product, engineering, and QA teams to identify recurring problems and improve system performance.
• Conduct system health checks, remote diagnostics, and preventive maintenance when required.
• Create and update user guides, FAQs, and technical documentation for customers and internal use.
• Stay updated with product enhancements, technical updates, and new technology trends relevant to marine automation systems.

Qualifications Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 1–3 years of experience in technical support, IT support, or technical customer service.
• Strong troubleshooting skills in software, hardware, networking, or system integration.
• Experience with remote support tools, ticketing systems, and diagnostic utilities.
• Understanding of databases, APIs, and basic system configuration.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently, prioritize tasks, and manage multiple support cases remotely.

Preferred Qualifications

• Experience supporting industrial automation, marine systems, or engineering-related technologies.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Basic knowledge of programming or scripting languages is a plus.
• Understanding of IoT devices, sensors, or remote monitoring systems.
• Awareness of cybersecurity best practices and secure system operation.

Why Join Us?