Customer Service Representative

Enerva Marine Solutions Pvt. Ltd. is seeking a friendly, organized, and customer-focused Customer Service Representative (Remote) to support our global clients. In this role, you will respond to customer inquiries, assist with product questions, provide account or system guidance, and ensure an outstanding customer experience.

The ideal candidate communicates clearly, handles multiple tasks with ease, and enjoys helping customers in a fast-paced environment. This is a fully remote position with opportunities to engage with international clients.

Key Responsibilities

Respond to customer inquiries through chat, email, and messaging platforms with professionalism and empathy.

Provide product information, assist with account questions, and guide users through basic steps or solutions.

Identify customer needs and deliver clear, accurate, and friendly support.

Create and manage support tickets when issues require additional review or escalation.

Communicate effectively with internal teams to resolve customer concerns promptly.

Maintain accurate records of interactions, issue details, resolutions, and follow-up actions.

Share product updates, features, and helpful tips to support customer understanding.

Assist in improving FAQs, support scripts, and customer documentation.

Stay informed about company products, services, features, and updates.

Fully remote position with flexible working hours.

Opportunity to support international clients and teams.

Supportive and collaborative company culture.

Training and career development opportunities.

Growth potential into senior support, team lead, or technical roles.

Work with innovative digital and automation solutions used globally.

Full time

Associate

Customer Support/Technical Support

Remote