Technical Support Specialist

Diagnose and resolve issues with Entrust appliances based on Linux OS running on VMware and other hypervisors.

Conduct calls and screen shares with customers to gather information needed for issue resolution.

Use internal and external knowledge bases to resolve issues directly, and partner with Entrust Engineering on more complex issues.

Document troubleshooting steps and resolutions for future reference.

Work closely with Engineering, Sales, Product Management, other Entrust support teams, and Professional Services to address customer requests and ensure seamless support.

Escalate complex issues to the appropriate teams while maintaining ownership of the case.

Serve as the "Voice of the Customer" by providing product teams with feedback to improve software functionality and the customer experience.

Advocate for customers with knowledge of the products and how they are used, and bring those insights to Product and Engineering teams when appropriate.

Act as a trusted advisor to enterprise customers, ensuring their needs are met and concerns are addressed.

Build strong customer relationships that foster trust and loyalty.

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, connect with us at http://www.entrust.com/ .

Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For more information, visit www.entrust.com . Follow us on, LinkedIn , Facebook , Instagram , and YouTube

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Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .