Technical Support/ Service Administrator
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Key skills for this role
About the Role
Alaska Cleaning Center seeks a Technical Support / Service Administrator to act as a key link between customers, sales, and technical service departments. The role involves managing customer inquiries, scheduling maintenance, coordinating technicians, and maintaining service records.
Key Skills for This Role
Responsibilities
- Handle incoming customer service requests, technical inquiries, and communicate updates regarding service schedules, maintenance, and job completion status
- Coordinate and process sales and service orders; schedule and monitor both preventive and corrective maintenance activities
- Dispatch jobs and coordinate closely with technicians to ensure timely and efficient completion of service and repair work
- Track pending jobs to ensure all customer requests are resolved within required timeframes; maintain accurate service records, warranty records, and equipment history files
- Monitor spare parts requirements and coordinate with the procurement team to ensure necessary parts are available
- Prepare quotations for maintenance services and spare parts when required
- Ensure all activities comply with company procedures, safety standards, and service quality requirements
Requirements
- Previous experience working specifically with cleaning machines and equipment
- Strong technical understanding of cleaning equipment operation, troubleshooting, and maintenance
- Highly proficient in computer systems, including Microsoft Office (Excel, Word, Outlook) and company management software
- Strong communication and interpersonal skills
Full Job Posting
Job Summary
- We are seeking an organized and proactive Technical Support / Service Administrator to join our team.
- In this role, you will act as the key link between our customers, sales team, and technical service departments.
- You will manage customer inquiries, schedule maintenance operations, coordinate technician schedules, and ensure all service records are maintained.
- The ideal candidate will have excellent administrative skills, a solid understanding of cleaning machinery/equipment, and the ability to thrive in a fast paced coordination role.
Key Responsibilities
- Customer Support: Handle incoming customer service requests, technical inquiries, and communicate updates regarding service schedules, maintenance, and job completion status.
- Service Coordination: Coordinate and process sales and service orders. Schedule and monitor both preventive and corrective maintenance activities.
- Technician Management: Dispatch jobs and coordinate closely with technicians to ensure the timely and efficient completion of service and repair work.
- Tracking & Documentation: Track pending jobs to ensure all customer requests are resolved within required timeframes. Maintain accurate service records, warranty records, and equipment history files.
- Procurement Liaison: Monitor spare parts requirements and coordinate with the procurement team to ensure necessary parts are available.
- Reporting & Quoting: Prepare quotations for maintenance services and spare parts when required.
- Compliance: Ensure all activities comply with company procedures, safety standards, and service quality requirements.
Requirements & Qualifications
- Experience: Previous experience working specifically with cleaning machines and equipment.
- Technical Knowledge: A strong technical understanding of cleaning equipment operation, troubleshooting, and maintenance.
- Computer Skills: Highly proficient in computer systems, including Microsoft Office (Excel, Word, Outlook) and company management software.
- Communication: Strong communication and interpersonal skills to handle both customer interactions and internal team coordination.
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