Technical Support Officer | IT Help Desk
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Key skills for this role
Role Overview
GT Medical is seeking a Technical Support Officer to support day-to-day technology operations across the organization.
The role provides first-line IT support and focuses on reliable technical service and user experience.
Key Skills for This Role
Full Job Posting
Role overview
GT Medical is seeking a Technical Support Officer to support day-to-day technology operations across the organization.
The role provides first-line IT support and focuses on reliable technical service and user experience.
Responsibilities
- Provide first-line support by phone, email, remote tools, and on-site assistance.
- Diagnose and resolve hardware, software, printer, and network issues.
- Install, configure, and maintain computers, mobile devices, and IT peripherals.
- Manage Microsoft 365 accounts, passwords, and access permissions.
- Support Outlook, email, Teams, OneDrive, and other Microsoft 365 applications.
- Troubleshoot LAN, WAN, Wi-Fi, and other connectivity issues.
- Support onboarding and offboarding, including IT setup and access provisioning.
- Escalate complex issues to senior IT teams when required.
- Maintain IT asset inventories and technical documentation.
- Report security incidents and support compliance with IT security policies.
- Support Grandstream IP phones, Hikvision CCTV, and ZKTeco biometric systems.
Requirements
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
- One to three years of experience in IT support, technical support, or help desk roles.
- Strong knowledge of Windows OS and Microsoft 365 applications.
- Good understanding of LAN, WAN, and Wi-Fi troubleshooting.
- Hands-on hardware, software, and peripheral installation and troubleshooting experience.
- Familiarity with IT asset management and user administration.
- Experience with ESET or similar endpoint security solutions.
- Strong problem-solving, analytical, communication, and customer service skills.
- Ability to work under pressure, manage multiple priorities, and provide on-site and remote support.
- Grandstream, Hikvision, or ZKTeco experience is advantageous.
Workplace
- The job is full-time and on-site.
- The role includes both on-site and remote IT support activities.
About the company
GT Medical describes its environment as collaborative, innovative, and growth-oriented.
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