Technical Support Engineer Level II/III – Technology Services (Gloucester)

· Proven experience in Technical Support, Application Support, or IT Service Operations within a professional or enterprise environment

· A strong customer‑first mindset —you communicate clearly, listen well, and build trust with both technical and non‑technical colleagues

· Demonstrated ability to work independently, take ownership, and drive issues to resolution without constant guidance

· Strong experience in a Microsoft‑first environment , including Microsoft 365 and Windows‑based endpoints

· Solid understanding of identity and access management concepts (users, groups, permissions, access controls)

· Experience working with ITSM tools such as Zendesk, ServiceNow, or Jira Service Management

· Comfort working alongside engineers and platform teams, providing clear problem statements and validating fixes

· Ability to use monitoring tools, logs, and dashboards to assist with investigation and escalation

· Basic scripting or automation experience (e.g. PowerShell, Python) to improve efficiency and reduce manual work

· A mindset of continuous improvement—you look for better, simpler, more reliable ways to support the business

· Exposure to financial services, insurance, or other regulated environments

· Familiarity with Azure or cloud‑hosted applications

· Interest in automation, AI‑assisted support workflows, or self‑service tooling

At Neilson, support engineers are not just ticket‑handlers—they are trusted operators and change agents .

You’ll be encouraged to contribute ideas, improve processes, and help raise the bar for how support is delivered. Over time, this role can grow in multiple directions depending on your interests, including deeper application support, technical leadership, automation, cloud operations, or security‑focused paths.

· Participation in an on‑call rotation as required

· Success measured by customer satisfaction, ownership of issues, reduced repeat incidents, improved response times, and high‑quality documentation

At Neilson, our mission is to make life insurance simple, secure, and globally accessible. Since 2012, we’ve grown from a UK‑based startup into a multinational digital insurance leader operating across the UK, USA, Canada, Ireland, and Australia, with over 1,000 employees worldwide.

Neilson provides a competitive total compensation package, extensive learning opportunities, and a supportive environment where you can grow your career. Compensation is based on experience and skills. Benefits include:

Pension, healthcare, life assurance

Great central office, only 2 minutes away from Windsor train station!

Amazing bunch of people that genuinely want to support you and celebrate your wins!

We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy.

Fancy a morning brew? We have that covered! Tea, coffee and milk provided!

Employee Assistance Programme to help and support with life stuff!

We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more

Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!

25 days holiday plus bank holidays

If you take pride in solving problems, supporting people well, and making systems better than you found them, we’d love to hear from you.