Technical Support Engineer II - WB

Quickly respond to all inbound support requests, including email, live chat, and community forums

Triage bugs and requests based on customer type and severity of issue

Track inbound and outbound responses to ensure contact SLAs are being met

Maintain a fast response time for entire user base

Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features

Recognize trends in user messages to help identify areas of improvement in internal or external documentation

Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own

Participate in a 24/7 on-call rotation to provide support during weekends

Who You Are:

2+ Programming experience, from either an engineering role, a computer science degree, or personal projects

Python proficiency

Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools

A passion for connecting with real users and enabling them to be power users of the product

Good organization of assigned requests to oversee timely follow-up for every message

Work autonomously in a self-directed environment

Proactively find ways to improve processes and collaborate internally

Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team

Interest in machine learning

Preferred:

Previous experience in machine learning

Customer service experience in a technical SaaS environment

Experience in frontend frameworks

Experience with Docker, AWS, GCP, Azure

Experience with Kubernetes or other cloud infrastructures

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.

Why Us?

We work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

Be Curious at Your Core

Act Like an Owner

Empower Employees

Deliver Best-in-Class Client Experiences

Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $99,000 to $145,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:

Medical, dental, and vision insurance - 100% paid for by CoreWeave

Company-paid Life Insurance

Voluntary supplemental life insurance

Short and long-term disability insurance

Flexible Spending Account

Health Savings Account

Tuition Reimbursement

Ability to Participate in Employee Stock Purchase Program (ESPP)

Mental Wellness Benefits through Spring Health

Family-Forming support provided by Carrot

Paid Parental Leave

Flexible, full-service childcare support with Kinside

401(k) with a generous employer match

Flexible PTO

Catered lunch each day in our office and data center locations

A casual work environment

A work culture focused on innovative disruption

California Applicants

California Consumer Privacy Act

Equal Opportunity & Accommodations

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.