Technical Support Engineer I

Serve as a domain expert on OAuth and OIDC, and support the use of Auth0 as our federated identity provider for authentication across our platform.

Own, manage and troubleshoot SSO configurations between Auth0 and third-party applications.

Work alongside our Software Engineers and Product Managers to support the users of our REST API product suite and user interfaces for authentication and authorization.

Support customers with requests related to our internal authorization tool and build permission models for role-based access control (RBAC).

Routinely collaborate with our customers (both internal and external) to troubleshoot issues, model their business problems, and report these insights back to our development roadmap with new JIRA stories.

Manage multiple intake channels for support requests (Slack, email, ticketing system) and take ownership of prioritizing and resolving these requests.

Work with a global team and interface with customers and team members across USA, European and South Asian time zones.

Work effectively remotely (i.e. from one’s home), including with a reliable internet connection.

Preferred qualifications:

● Expertise or a strong interest in authentication and authorization models, including an understanding of application grant types, token exchanges, RBAC models, and other concepts.

Expertise or a strong interest in authentication and authorization models, including an understanding of application grant types, token exchanges, RBAC models, and other concepts.

Basic understanding of internet concepts such as HTTP, authentication, networking, APIs, browsers and cookies, client-server relationships, and e-commerce websites with checkout flows.

Excellent oral and written communication skills, with a proficiency in English.

Ability to comprehend technology and learn new skills and concepts at a fast pace.

Ability to work independently and apply good judgement.

Must Have:

Bachelor’s degree in Mathematics, Computer Science, Engineering, or any related field.

4+ years of experience in a technical support or technical customer service role.

Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse teams.

As a Technical Support Engineer, you'll be expected to collaborate with multiple teams across the globe, understand the business domain, design solutions, and shape technical direction without requiring much direct supervision and direction.

Why You'll Love Working Here:

We strive to give you everything you need to learn, grow, and succeed and take a step forward in your learning journey – and your life. Through constant learning, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons.

At Cimpress, we put great importance into the wellbeing of our employees, which is why we offer perks that ensure an excellent work/life balance.

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create,we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses,innovate and improve.

Please visit:

https://cimpress.com/our-platform/

Meanwhile you can know more about our company details through below mentioned links:

● Cimpress Vision - https://player.vimeo.com/video/111855876

● About us: Our story - http://cimpress.com/about-us/

● Global corporate Website – www.cimpress.com