Technical Support Engineer

The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world.

Now, we’re taking that leadership to the next level.

Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places.

With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all.

With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide.

As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards.

We’re committed to expanding our impact and providing dynamic opportunities for growth within our team.

You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Aritech is looking for a full-time Systems Cloud & Integration Engineer to join our team.

This role focuses on providing technical support, integrating third-party systems, delivering tailored solutions to customers, troubleshoots various cloud-based services, including databases & learning management system to ensure optimal performance, reliability, and security.

They are responsible for monitoring system health and resolving complex technical issues.

This role implies close interaction with development and operations teams to align cloud strategies, training programs, processes and content development with business objectives particularly in the integration of security systems and APIs, optimizing resource utilization, and implementing industry best practices.

Provide training and technical support to customers regarding system functionalities.

Troubleshoot and resolve hardware, software, and connectivity issues efficiently.

Troubleshoot and address issues with cloud infrastructure Install and maintain software, operating systems, and hardware components.

Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides Assist customers with tasks such as user profile creation, updates, and backups.

Assist with the deployment and setup of cloud resources Manage and distribute technical documents to customers when required.

Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades Ensure the seamless integration of third-party systems and APIs (e.g., security systems like cameras, intrusion sensors).

Collaborate with internal teams and external integrators to ensure successful implementation of security solutions.

Develop and implement customized solutions based on customer-specific needs and requirements.

Analyze customer and user requirements to design effective software solutions.

Write clean, efficient, and maintainable software using languages such as C++, Java, and Python.

Troubleshoot technical issues related to APIs, providing level 1 and 2 support.

Test software and cloud applications and make necessary adjustments to ensure reliability.

Identify, troubleshoot, and resolve software bugs and performance issues.

Write technical documentation and collaborate with Technical Writers.

Recommend new technologies and improvements to enhance system performance and reliability.

Follow up regularly and ensure the quality of integrations performed.

Fluent in English Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).

At least 3 years of proven experience as a Cloud Support Engineer or in a similar position Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.

Proficiency in programming languages such as C++, Java, Python, and experience with web technologies like JSON, XML.

in integrating third-party systems and API architecture.

Strong diagnostic and problem-solving skills for software development and debugging.

in developing and supporting REST APIs.

with security technologies such as surveillance cameras, intrusion sensors, etc., is a plus.

Excellent problem-solving and troubleshooting abilities.

Excellent verbal and written communication skills to explain complex concepts clearly.

Ability to multitask and manage multiple issues simultaneously.

Strong teamwork and collaboration skills to work within a diverse engineering environment.

Ability to remain calm under pressure and resolve issues efficiently.

Experience with physical security systems (e.g., cameras, sensors, intrusion systems).

with cybersecurity, particularly in data protection and system security.

with cloud platforms such as AWS, Azure, or Google Cloud.

Familiarity with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.

Cloud certifications, such as AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, or similar credentials Experience with containerization technologies such as Docker or Kubernetes.

Additional programming languages like Ruby or Go.

in industries such as IoT, industrial automation, or consumer electronics.

Knowledge of regulatory standards and certifications applicable to sensors and devices.

A minimum of 3 years of experience in a similar role or a technical environment related to system integration.

Kidde Global Solutions is a world leader in fire and life safety solutions tailored for complex commercial facilities and homes.

Through industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria, and Aritech, we provide advanced solutions and services to protect people and property in various applications worldwide.

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes.

Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.