Customer Service Representative

The role

Key responsibilities

• Manage and develop relationships with existing customer accounts
• Proactively contact customers to identify and maximise sales opportunities
• Understand customer needs and recommend suitable products and solutions
• Identify opportunities for up-selling and additional sales
• Build long-term customer relationships to encourage repeat and regular business
• Provide exceptional customer service with energy, warmth and professionalism
• Support Area Sales Managers with business development activities
• Liaise with internal departments and external carriers to ensure a smooth customer experience
• Stay up to date with new product launches, promotions and company initiatives
• Maintain accurate customer records and ensure a high level of attention to detail
• Support customer-facing activities and procedures where required
• Remain proactive and adaptable, particularly during busy periods

The person

Skills & Experience

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Ability to build rapport and trust with customers
• Confidence in identifying customer needs and up-selling opportunities
• Strong organisational and time-management skills
• Excellent attention to detail
• Ability to negotiate and influence where appropriate
• Proficiency in Microsoft Office and other IT systems
• This role would suit someone who is self-motivated, ambitious and keen to develop their career in sales and account management within a successful and growing organisation .
• World Leaders in Fire and Life Safety
• Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.