Technical Support Engineer
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Key skills for this role
About the Role
We are seeking a Technical Support Engineer to coordinate with principal technical support teams, resolve complex technical issues, and provide guidance to technicians. The role involves managing support tickets, conducting vehicle inspections, and ensuring compliance with manufacturer standards.
Key Skills for This Role
Responsibilities
- Coordinate with the principal's technical support team to resolve complex technical issues and ensure compliance with manufacturer standards
- Support the Foreman in resolving technical issues during new vehicle preparation to ensure timely delivery and quality
- Explain technical concerns, repair requirements, and recommended solutions to customers in a clear and professional manner
- Provide technical guidance and mentoring to technicians remotely and in person to improve fault diagnosis and repair efficiency
- Participate in vehicle inspections with Service Advisors and provide technical explanations to support customer communication
- Manage and monitor technical support tickets, ensuring timely updates and closure
- Prepare and maintain technical reports in well structured format
- Conduct road tests with customers before repairs for critical or difficult cases to accurately identify concerns
- Provide on site technical assistance to customers during emergency breakdown situations when required
- Inspect completed repairs and conduct final road tests to verify repair quality before vehicle delivery
- Investigate comeback jobs and customer complaints, report findings to the Technical Service Manager, and ensure complaints are documented according to ISO procedures
- Ensure compliance with applicable local regulations, manufacturer standards, and company QHSEMS requirements
Requirements
- Experience in technical support, preferably in automotive or vehicle industry
- Ability to coordinate with principal technical support teams
- Strong communication and mentoring skills
Full Job Posting
Key Responsibilities
- Coordinate with the principal's technical support team to resolve complex technical issues and ensure compliance with manufacturer standards.
- Support the Foreman in resolving technical issues during new vehicle preparation to ensure timely delivery and quality.
- Explain technical concerns, repair requirements, and recommended solutions to customers in a clear and professional manner.
- Provide technical guidance and mentoring to technicians remotely as well as in person to improve fault diagnosis and repair efficiency
- Participate in vehicle inspections with Service Advisors and provide technical explanations to support customer communication.
- Manage and monitor technical support tickets, ensuring timely updates and closure.
- Prepare and maintain technical reports in well structured format
- Conduct road tests with customers before repairs for critical or difficult cases to accurately identify concerns.
- Provide on site technical assistance to customers during emergency breakdown situations when required.
- Inspect completed repairs and conduct final road tests to verify repair quality before vehicle delivery.
- Investigate comeback jobs and customer complaints, report findings to the Technical Service Manager, and ensure complaints are documented according to ISO procedures.
- Ensure compliance with applicable local regulations, manufacturer standards, and company QHSEMS requirements.
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