Warranty Administrator
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Key skills for this role
About the Role
Job Purpose: To ensure accurate, timely and compliant processing of warranty claims, maximizing warranty recovery while maintaining manufacturer's standards and supporting organ.
Key Skills for This Role
Responsibilities
- Review repair orders for warranty eligibility
- Prepare, submit, and monitor warranty claims through manufacturer's portal
- Follow up on rejected claims and resubmit with corrective actions
- Maintain warranty records and ensure proper storage of failed parts
Requirements
- Experience in warranty administration or automotive service
- Knowledge of OEM warranty policies and procedures
- Strong organizational and documentation skills
Full Job Posting
Job Purpose
- To ensure accurate, timely and compliant processing of warranty claims, maximizing warranty recovery while maintaining manufacturer's standards and supporting organizations profitability
Key Responsibilities
- Review repair orders for warranty eligibility
- Verify the accuracy and completeness of supporting warranty documents
- Coordinate with manufacturer for prior approval as required
- Prepare technical failure reports per OEM warranty format
- Prepare, submit and monitor warranty claims through manufacturer’s warranty portal
- Ensure claims comply with OEM policy
- Follow up on return/rejected warranty claims and resubmit with corrective actions
- Maintain all warranty records for audit purposes
- Ensure proper storage of warranty failed parts with tags
- Follow up payments/credit notes against approved claims
- Review Warranty WIP job cards and coordinate with workshop team
- Scrap warranty parts per manufacturer guidelines
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