Technical Support Engineer

Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.

Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.

Support seamless customer onboarding and engagement by working alongside Customer Success Managers.

Create and maintain internal and external knowledge base content to improve case deflection and empower customers.

Identify patterns in support interactions to flag recurring pain points and drive product improvements.

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A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.