L1 Technical Support Engineer

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.

Strong understanding of email security concepts and modern cloud/SaaS ecosystems.

Experience troubleshooting APIs, integrations, and enterprise platform configurations.

Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.

Strong written and verbal communication skills.

Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.

Customer-first mindset with a strong focus on problem-solving and operational excellence.

Experience using AI tools or AI-powered support platforms is highly preferred.

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Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.