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Technical Support Engineer

Corebts
Ashburn, USA
Full-time
Mid Level
Onsite
USD 30-35 hourly
Discovered 1 weeks ago
Free

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  • Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
  • Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
  • Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
  • Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
  • Support user account provisioning, software licensing, multi-factor authentication (MFA), Group Policy administration, and other system administration tasks.
  • Assist with legal requests for archived email, file, and data retrieval.
  • Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
  • Administer physical security systems, including badge access and user provisioning.
  • Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
  • Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.
  • Experience in desktop support, IT provisioning, hardware deployment, or technical support
  • Familiarity with workstation imaging and deployment processes
  • Experience with IT asset management and inventory control
  • Strong organizational skills and attention to detail
  • Ability to follow documented procedures and technical instructions
  • Strong communication and customer service skills
  • Ability to lift, move, and transport IT equipment as needed
  • Ability to perform structured cabling and patch-panel work
  • Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes preferred
  • Desktop support or field services experience
  • Knowledge of hardware deployment and IT operations best practices
  • Experience supporting onboarding and employee provisioning workflows
  • Familiarity with badging and access control systems (e.g., Symmetry or similar platforms)
  • Experience supporting mobile device management and telecom administration
  • Ability to work independently while coordinating effectively with remote technical teams

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