lever
Senior Microsoft 365 Engineer - Second Shift
Corebts
Remote, USA
Full-time
Senior Level
Remote
USD 75000-95000 yearly
Discovered 1 weeks ago
Free
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- React and resolve cases submitted or automatically alerted by monitoring tools
- Troubleshoot advanced issues and provide solution options and recommendations
- Proactively provide escalation within M365 tenant environment
- Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
- Aid other team members in the resolution of cases within the scope of skillset
- Assist with information gathering and reporting to either clients or Client Success Managers
- Collaborate with senior engineers to escalate issues as needed
- Develop, maintain and update technical knowledge base articles
- Some client interactions will be required
- Collaborate with peers across Managed Services Practice
- Participate in an on-call rotation
- After hours / weekend work may be a required
- All other duties as assigned
- 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
- Entra ID ( Conditional Access Policies, MFA, Privileged Identity Management )
- Microsoft Defender ( Endpoint, Policies, XDR, Cloud workload protections, DLP Policies )
• Microsoft Endpoint Configuration Management
- Microsoft Intune
- Mobile Device/Mobile Application management
• Microsoft SharePoint Online
- Microsoft Teams
- Microsoft OneDrive for Business
- Knowledge of Microsoft 365 cloud solutions
- Microsoft 365 management and administration
- Scripting for automation (i.e., PowerShell, VBScript, etc )
- At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
- Three or more years in Microsoft environment including M365
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