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Technical Success Manager
Darktrace
Washington, USA
Full-time
Manager · 3+ years experience
Remote
Discovered Today
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The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.
In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.
You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.
Please note: this is a remote position with expectations to travel at least 2 times per year.
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Qualifications
- You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
- You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- You know how to drive adoption, retention, technical value realisation, and customer health improvement.
- You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
- You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
- Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
Compensation: We are able to offer 100k-120k on the base + commission 80/20 split. Final offer will be determined based on years of experience and location.
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