Technical Success Architect

Proven Strategic Account Experience: 8+ years in customer success, account management, or consulting roles managing enterprise, high-ARR accounts, ideally in B2B SaaS or security.

Technical Fluency: A strong technical foundation; comfortable discussing application security, software supply chain, CI/CD, and modern engineering practices, and understanding the technologies and constraints of an application security program, without needing to be the one implementing fixes.

Executive Presence: Demonstrated ability to build trust and influence at the VP/C-level, running business reviews and navigating complex, multi-stakeholder organizations.

Program, Account & Risk Management: A track record of building account plans, coordinating multi-workstream initiatives with strong project management discipline, managing competing priorities, and identifying and mitigating account risk before it escalates.

Data-Driven: Comfortable analyzing adoption and usage data to extract insights, quantify value delivered, and turn findings into concrete commercial recommendations.

Consultative Mindset: A strategic advisor's instinct; able to diagnose a customer's broader security program maturity and guide them toward outcomes, not just answer the immediate question.

Exceptional Communicator: Able to translate technical detail into business language for executives, and business priorities into technical direction for engineering teams.

AI-Augmented Efficiency: Comfortable using AI agents and tools such as Claude to research accounts, prepare for meetings, and streamline day-to-day workflows, freeing up more time for high-value customer engagement.

We’re building at the intersection of developer productivity and security — one of the fastest-growing spaces in software. Our dev-loved platform has real ROI, strong momentum, and customers who care about doing things right.

At Endor Labs, we think big, start small, and learn fast. We take ownership, move with purpose, and always start with the customer’s success. We debate with data, make the complex simple, and challenge each other with kindness and candor. We celebrate wins, learn from misses, and have fun along the way — because when our customers win, we all win.

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.