Technical Solutions Engineer (CCNA/CCNP) at Barracuda Networks Inc. — Bengaluru, IND | Base Career

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Providing superior customer support on our home-grown products.
Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
Develop your skills in network and security products through on-going training
Document, escalate and follow through with product bugs and/or issues
Debug the issue and provide a solution. If not resolved raise a ticket to the next level
Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain
Excellent understanding of TCP/IP and UDP
Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3
Should have good Linux and Microsoft server knowledge
Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges
Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler
Good understanding of SMTP and POP3 protocols
Good understanding of various backup technologies
CCNA or CCNP certification preferred
Bachelor’s Degree in engineering, Computer Science
Ability to work in a 24/7 environment with rotating shifts
Strong analytical and troubleshooting skills
Strong customer focus and solid written and verbal communication skills Positive attitude with a willingness to learn

Technical Solutions Engineer (CCNA/CCNP)