Technical services manager

Prepare, implement, and manage technical and operational processes, ensuring streamlined operations and consistent product quality.

Oversee and manage Engineering documents and ensure they’re efficiently integrated with the SharePoint system for easy access and collaboration.

Foster and maintain robust relationships with suppliers, facilitating effective communication and understanding of mutual requirements and deliverables.

Supervise warranties and coordinate Technical Problem Reports (TPR) with manufacturers and suppliers, ensuring timely resolutions.

Lead the organization, delivery, and assessment of technical and operational training sessions to ensure staff proficiency.

Spearhead the development, testing, and deployment of all applications, integrating quality assurance measures and ensuring alignment with user needs.

Strictly abide by and enforce PTC Health & Safety procedures, championing a culture of safety within the team.

Comply with the health, safety and security practice and guidelines as per PTC policy

Integrate the Maintenance Management System (MMS) into quality assurance processes, ensuring consistent quality checks, timely maintenance, and adherence to PTC standards.

Guarantee that all operations align with the standards and best practices established by PTC.

Guide and mentor the technical team, instilling a mindset of continuous improvement and innovation.

Monitor the technical department’s budget, optimizing resource allocation and expenditure.

Stay updated with industry trends, assimilating relevant advancements into PTC’s operations for enhanced performance.

Maintain transparent communication with internal and external stakeholders, aligning technical goals with broader company objectives.

Collaborate with top management to align technical strategies with PTC’s long-term vision and market needs.

Comply with the health, safety and security practice and guidelines as per PTC policy

Bachelor’s degree in relevant field

Minimum 8 years in a similar field.

Fluent in written & spoken English.

Must be able to demonstrate extensive knowledge of UK and/or European bus maintenance compliance, with particular emphasis on vehicle inspection, air brake systems, rolling road brake testing & efficiency calculations and bus & coach tyre regulations.