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Technical Services Engineer - Partners
MongoDB
Dublin, USA
Mid
Discovered 1 weeks ago
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About the Team
MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results.
Cool Things You’ll Do
Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security
Serve as an expert resource on standard methodologies for running MongoDB at scale
Act as an advocate for customer and partner needs by collaborating with product management and development teams
Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics
Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem
Work with top ISV partners to ensure excellence for joint customers
What You Need
Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting
A strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS
Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go
Experience analyzing and troubleshooting issues holistically, from the application tier through the database down to storage
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