naukri
Technical Services Business Partner
Akzo Nobel Inc.
United Arab Emirates, UAE
Mid
3 weeks ago
Technical SupportCustomer TrainingProblem SolvingCRMSales SupportProduct Knowledge
Free
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Technical SupportCustomer TrainingProblem Solving
About the Role
Akzo Nobel Inc. seeks a Technical Services Business Partner to provide technical support and training on company products to customers in the UAE. The role involves problem-solving, managing complaints, and supporting sales efforts.
Key Skills for This Role
Technical SupportCustomer TrainingProblem SolvingCRMSales SupportProduct Knowledge
Responsibilities
- Provide total technical support to customers
- Analyze product related issues and perform on site analysis
- Manage complex customer complaints
- Gather customer needs and requirements in cooperation with Sales & Marketing
- Actively participate in key phases of the sales process to prospects
- Deliver training to customers on the use and application of company products
- Conduct demonstrations of products and transfer knowledge
- Perform technical scans and audits at designated customers
Requirements
- 3 5 years of experience in technical services or related field
- Ability to provide technical support and training
- Strong problem solving skills
- Experience with CRM tools
- Knowledge of commercial topics including pricing and stock management
Full Job Posting
Purpose
- The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.
- The role also to support local commercial efforts to maintain existing business and to help secure new business as mandated by the organization.
Key Accountabilities
- Provide total technical support to customers
- Problem solving. Analyzes product related issues, including on site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
- Manage complex customer complaints
- Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
- Actively participate in key phases of the sales process to prospects. Lead local commercial efforts to maintain existing business and to secure new business, in liaison with the regional sales manager
- Proactively prevent and solve problems of a technical nature occurring at existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
- Use reporting tools as CRM, up dates the key customers databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests )
- Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
- Monitor competitive activities at customers facilities.
- Be able to discuss commercial topics including pricing, stock management, forecast, intervention to secure payment, in coordination with the regional sales manager
Key Activities
- Delivers training to customers on the use and application of the company products, equipment and documentation both on site at the customer s location and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
- Performs technical scans and audits at designated customers.
- Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
- Support efforts to discuss local commercial topics including pricing, stock management, payments in coordination with regional sales manager
- Work with customers to secure rolling forecast on monthly basis to ensure timely supplies for customers
- Assist the regional sales manager in maintaining excellent business relations for ongoing business at current customers and to help secure new business opportunities available in the local market
- Work closely with the regional technical team to ensure appropriate service to existing and new customers
- Liason with customer service team to ensure timely availability of product at customer sites
- Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
- Supports product development with prototype selection advice and test market execution.
- Maintains allocated technical company equipment in a safe and proper manner.
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