linkedin
Technical Service Supervisor – Kitchen Appliances
MVP APPLIANCES
Dubai, UAE
Full Time
Manager
Onsite
1 months ago
Kitchen AppliancesTechnical SupportTeam LeadershipInventory ManagementCustomer ServiceReporting
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Kitchen AppliancesTechnical SupportTeam Leadership
About the Role
MVP Appliances seeks a Technical Service Supervisor to oversee field technicians and service operations for premium kitchen appliances in Dubai.
Key Skills for This Role
Kitchen AppliancesTechnical SupportTeam LeadershipInventory ManagementCustomer ServiceReporting
Responsibilities
- Supervise the field technicians’ team by allocating and assigning jobs according to workload, urgency, and priority.
- Monitor daily installation, maintenance, and repair activities to ensure timely and efficient completion of all service requests.
- Provide technical guidance, troubleshooting support, and on site assistance to technicians when required.
- Monitor and evaluate the performance of field technicians, identify areas for improvement, and implement corrective actions.
- Ensure technicians possess the required skills and knowledge; identify training needs and coordinate relevant training.
- Oversee service requests and tickets in the system to ensure all cases are resolved and closed within agreed timelines.
- Handle customer complaints and service escalation cases that cannot be resolved by the Customer Service Team.
- Coordinate with the Workshop In Charge and Customer Service team to ensure timely and smooth flow of repairs.
- Manage spare parts inventory to maintain optimal stock levels and support uninterrupted service operations.
- Monitor spare parts usage and prepare regular consumption and inventory movement reports.
- Submit requests through the Service Manager to source required spare parts and obtain approvals for unit replacements.
- Request and follow up on technical support, product information, or solutions for complex service issues from manufacturers.
Requirements
- 4–5 years of experience in technical service, appliance maintenance, or a related field
- Strong technical knowledge of major kitchen appliances
- Excellent leadership, communication, and problem solving skills
- Experience managing technicians and service operations
- Proficiency in reporting and documentation
- Customer focused mindset with strong attention to quality and efficiency
- Vocational Training Certificate/Diploma or equivalent qualification
Full Job Posting
Company Description
- Established in 2004, MVP Appliances is a leading provider of premium kitchen appliances in the UAE.
- Sole distributor of renowned European brands such as Liebherr, Elba, Elica, Foster, and Algor.
- Caters to diverse markets including retail, distribution, and large scale projects, with stores in Dubai and Abu Dhabi.
Role Description
- The Technical Service Supervisor will oversee day to day service operations, manage field technicians, and ensure efficient resolution of customer service requests.
- The ideal candidate will have strong technical expertise in major kitchen appliances, proven leadership experience, and ability to coordinate service activities.
Key Responsibilities
- Supervise the field technicians’ team by allocating and assigning jobs according to workload, urgency, and priority.
- Monitor daily installation, maintenance, and repair activities to ensure timely and efficient completion of all service requests.
- Provide technical guidance, troubleshooting support, and on site assistance to technicians when required.
- Monitor and evaluate the performance of field technicians, identify areas for improvement, and implement corrective actions.
- Ensure technicians possess the required skills and knowledge; identify training needs and coordinate relevant training and upskilling initiatives.
- Oversee service requests and tickets in the system to ensure all cases are resolved and closed within agreed timelines.
- Handle customer complaints and service escalation cases that cannot be resolved by the Customer Service Team.
- Coordinate with the Workshop In Charge and Customer Service team to ensure timely and smooth flow of repairs.
- Manage spare parts inventory to maintain optimal stock levels and support uninterrupted service operations.
- Monitor spare parts usage and prepare regular consumption and inventory movement reports.
- Submit requests through the Service Manager to source required spare parts and obtain approvals for unit replacements when necessary.
- Request and follow up on technical support, product information, or solutions for complex service issues from manufacturers and suppliers.
Qualifications
- 4–5 years of experience in technical service, appliance maintenance, or a related field
- Strong technical knowledge of major kitchen appliances
- Excellent leadership, communication, and problem solving skills
- Experience managing technicians and service operations
- Proficiency in reporting and documentation
- Customer focused mindset with strong attention to quality and efficiency
- Vocational Training Certificate/Diploma or equivalent qualification
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MVP APPLIANCES
Sales Consultant - Outdoor
Dubai, UAE
MidFull Time
MVP Appliances is seeking a dynamic Sales Consultant (Outdoor) to expand market presence across the UAE. The role involves visiting kitchen dealers, conducting product presentations, and closing sales. Requires 4-5 years
1 months agoView →
Technician – Home & Kitchen Appliances
Dubai, UAE
MidFull Time
MVP Appliances seeks a full-time, on-site Technician in Dubai to diagnose, repair, and maintain home and kitchen appliances. Candidates need 3-4 years of appliance repair experience, a valid UAE driving license, and stro
1 months agoView →