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• Develop and maintain strong stakeholder relationships through regular shop and job-face visits and ongoing communication.
• Schedule stakeholder meetings, establish agendas, and provide accurate reporting of events and findings
• Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
• Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies.
• Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services.
• Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes.
• Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns.
• Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution.
• Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
• Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
• Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams
• Foster strong communication and collaboration across departments to deliver exceptional customer technical support.
Develop and maintain strong stakeholder relationships through regular shop and job-face visits and ongoing communication.
Schedule stakeholder meetings, establish agendas, and provide accurate reporting of events and findings
Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies.
Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services.
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Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes.
Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns.
Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution.
Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams
Foster strong communication and collaboration across departments to deliver exceptional customer technical support.
Strong knowledge of Caterpillar equipment and mining applications.
Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.
Understanding of equipment maintenance, component life cycles, and reliability principles.
Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.
Minimum 5 years of mining, heavy equipment, or related industry experience.
Previous experience in a customer-facing technical support, service, or maintenance role.
World's largest Caterpillar equipment dealer and services provider.
Visit company websiteJobs and hiring trendsCAD 110000-120000 yearly / year
Full-time
Senior · 5+ years experience
Onsite
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