Technical Service Manager - Distribution & Industrial Chemical Processing

Remote - US

We are looking for a Technical Service Manager - Distribution & Industrial Chemical Processing to join our Industrial Formulators team in the Care Chemicals for the US.

Come create chemistry with us!

BASF’s Care Chemicals division is a leading global supplier of intermediates to cosmetics, detergents, and industrial manufacturing segments. We also offer solutions for technical applications and industrial process markets. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and via our global network of production and development sites.

Industrial formulators deliver value by servicing high-value life-science and industrial specialty segments with high-performance ingredients used across diverse industrial applications. We elevate everyday outcomes through superior chemistry, that boosts application and process performance, supplying surfactants, chelates, biodegradable acids and water-soluble polymers to industrial customers and end-use markets including 1) CASE raw materials; 2) rubber emulsions and fiber reinforced rubber composites; 3) pulp and paper; 4) water treatment; 5) plastics processing; 6) textile & leather; 7) health, 8) chemical manufacturing.

We are seeking a results driven professional to join the Industrial Formulators, Care Chemicals team to lead field technical market development of our surfactants, water soluble polymers, chelates and acids for different end-use markets, namely, Pulp & Paper, Water Treatment, Chemical, Polymer and Textile Processing etc. You will be interacting with the technical people at our distribution partners and distribution customers and also with direct customers involved in Pulp & Paper, Water Treatment, Chemical, Polymer and Textile Processing. You will own the segment’s technical pipeline and lead day-to-day field execution – building and nurturing technical relationships with our direct customers’ and distribution partners’ technical teams through regular on-site engagement, troubleshooting, and application support. You will provide hands-on technical service to solve problems, drive new customer project development, deliver technical trainings, and accelerate adoption of our portfolio by providing data-driven performance justification that supports commercial wins.

As the end-market technical expert, you will partner closely with the commercial team to identify and pursue customer opportunities, coordinating with regional and global technical and development teams to deliver tailored customer solutions. You will develop and optimize field tactics that translate technical capabilities into business value, lead technical project delivery, strengthen BASF portfolio position, and elevate BASF as the preferred surfactant partner for customer technical teams across industrial end-markets.

Customer Technical Support: Leads field technical activities and serves as the primary technical contact for our distribution partners and for our direct and distribution customers’ production, and technical teams. Resolves complex technical issues and provides application expertise and builds strong long-term technical relationships through proactive engagement and timely follow-up.

Technical Project Leadership: Builds and own the technical opportunity pipeline; leads customer technical projects guiding technical teams on application testing and troubleshooting to meet customer needs.

Product & Application Development Support: Identifies customer pain points and unmet needs; collaborate with R&D to modify or develop products and support new production introductions and commercialization

Commercial & Sales Support: Collaborate with commercial and marketing teams to support distribution and direct account managers by developing segment-specific value propositions, technical briefs, and application data that demonstrate customer benefits and enable formulation success.

Technical Sales Enablement: Develop and maintain end market-specific technical sales collateral (presentations, technical selling stories, case studies, sales spotlight programs, and internal training) to enable sales across distribution, direct sales, and BASF internal transfer partners – to win business and achieve correct market technical positioning for the BASF portfolio.

Market Intelligence: Monitor market trends, raw material shifts, competitor activities, customer needs, and relevant regulatory changes; translate insights into actionable recommendations for segment strategies, product development, and portfolio positioning

Hold a Bachelor’s degree in chemistry, chemical engineering or a related scientific discipline, a MSc/PhD is a plus.

Preferrably bring 8 - 10 years of direct experience in formulating, conducting application work, and providing technical service in the fields of emulsification, dispersing, defoaming and rheology modification for industrial market segments of emulsion polymer latex synthesis, aqueous resin emulsions based coatings formulations, pulp, textile, chemical processing and manufacturing and water treatment using surfactants, water soluble polymers, chelates and acid based catalysts.

Possess strong hands-on formulation and troubleshooting skill, with demonstrated ability to solve complex technical challenges across known and novel applications

Have strong interpersonal and communication skills, customer-oriented with a focus on delivering value and building long-lasing partnerships

Have commercial awareness with the ability to translate technical benefits into customer value propositions and sales enablement tools

Are willing to travel frequently to customer sites (jointly and independent of sales)

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

Flexible work arrangements whenever possible

Highly competitive retirement savings plan with company match and investment options

Well-being programs that include comprehensive mental health support for you and your household family members

Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)

Back-up child and elder care with discount programs for families of all ages and stages

Mentoring and career development opportunities that allow you to share, learn, and thrive

Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.

Employee crisis support for when the unexpected happens

Access to our BASF wine cellar, employee discounts, and much more!

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

BASF is committed to pay transparency practices. The competitive pay range for this role is $135,440 - $169,300. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.

Find out what BASF has to offer as an employer and why you should join our team.

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.