rippling
Technical Project Manager
Harbor IT, LLC
Framingham, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 80000-95000 yearly / year
Discovered Yesterday
ConnectWise ManageSmartsheetMicrosoft TeamsIntermedia UniteElevateCisco
Free
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ConnectWise ManageSmartsheetMicrosoft Teams
Key Skills for This Role
ConnectWise ManageSmartsheetMicrosoft TeamsIntermedia UniteElevateCisco
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Key Responsibilities
- Own UCaaS, cloud voice, contact center, and carrier migration projects end to end, from executed agreement through closeout and transition to the Support Center.
- Serve as the client's primary point of contact across all project phases: kickoff and initiation, planning, execution, monitoring, and closeout.
- Build and maintain project plans that identify scope, resources, tasks, dependencies, milestones, and timelines, and hold the plan current as conditions change.
- Lead technical discovery and data collection for voice cutovers, including dial plan design, number inventory and porting, call flow and routing requirements, user and device provisioning, E911 and regulatory compliance, and network readiness assessment covering QoS, bandwidth, PoE, and firewall/SBC configuration.
- Coordinate carrier and vendor activity including LOA submission, port scheduling, circuit delivery, and escalation, and hold carriers accountable to committed dates.
- Plan and run cutover events including cutover runbooks, rollback criteria, after-hours execution windows, day-one support coverage, and post-cutover stabilization.
- Document, quantify, and communicate project risk. Mitigate where possible or proceed under documented and accepted risk with client sign-off.
- Schedule and direct project resources including project engineers, field technicians, trainers, associate PMs, carriers, and subcontractors, and delegate effectively without direct reporting authority.
- Author and deliver project documentation including project plans, discovery questionnaires, cutover runbooks, training materials, change orders, as-built documentation, and signoff packages.
- Manage project budget and margin, issue change orders for out-of-scope work, and prevent eroding project profitability from scope creep. .
- Log hours and project detail in ConnectWise Manage accurately and on time, and keep client configuration records current in the customer database.
- Escalate project and client issues to Client Success and Operations Management on a timely basis, and drive resolution rather than handing off the problem.
- Support pre-sales when required by scoping project involvement, drafting statements of work, and budgeting project labor.
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